Shipping policy
We know once you’ve ordered your Salt Coast, you want it in your hands.
Here’s everything you need to know about getting it there.
Australian Shipping
Standard Shipping: $9.95
Express shipping is also available and will be calculated at checkout based on your order.
Once your order is on its way, you’ll receive tracking details so you can follow it from us to you.
How quickly will my order ship?
We don’t believe your order needs a three-business-day holiday on our shelf before someone packs it.
Orders placed before 12pm on a business day are dispatched the next business day.
Orders placed after 12pm, on weekends or on public holidays will be processed from the next business day.
During launches, sales or particularly busy periods, dispatch may take a little longer. If that happens, we’ll let you know.
Express Shipping
Need your Salt Coast sooner? Choose Express Shipping at checkout.
Express shipping speeds up the delivery part of the journey, but our normal order processing times still apply.
Once your parcel has left us, delivery timeframes are in the hands of the carrier and can vary depending on your location.
Tracking
Of course we track it.
As soon as your order has been dispatched, you’ll receive an email with your tracking information.
Please allow a little time for the carrier to scan your parcel and for tracking to update.
International Shipping
Yep, Salt Coast travels.
International shipping options and pricing will be shown at checkout where available.
International orders are sent with tracking. Delivery times vary considerably depending on the destination, local postal networks and customs processing.
Please note that international orders may be subject to customs duties, taxes or import fees charged by your destination country. These charges aren’t included in your Salt Coast order or shipping cost and, where applicable, are the responsibility of the recipient.
Please check your address
Give your shipping details a quick once-over before hitting order.
If you notice a mistake, contact us as quickly as possible. If your order hasn’t been dispatched yet, we’ll do our best to fix it.
Once a parcel has left us, we can’t guarantee that an address can be changed or redirected.
Additional postage charges may apply if an order is returned to us because an incorrect or incomplete address was provided.
My tracking sayd delivered, but it's not here
First, check any safe places around your property, with anyone else at home and, where relevant, your building reception or neighbours.
If it’s still nowhere to be found, contact the carrier using your tracking number and let us know too. We’ll help however we reasonably can.
My parcel is delayed
Once your order leaves Salt Coast, delivery timeframes are controlled by the shipping carrier, and occasionally delays happen.
If your tracking hasn’t moved for an unusually long time, reach out. We’d rather know about it and help you figure out what’s happening than leave you wondering where your moisturiser has disappeared to.
My order arrived damaged
Please tell us.
If your parcel or product arrives damaged, leaking, with a broken heat seal, or otherwise not as it should be, contact us as soon as possible with:
- Your order number
- A photo of the parcel
- A photo of the affected product
- A quick description of what happened
We stand behind what we send out. If something has genuinely gone wrong, we’ll work with you to make it right.
Still need help?
Something weird happened? Parcel gone wandering? Product arrived looking like it had a rough trip?
Get in touch with us at info@usesaltcoast.com with your order number and we’ll help you from there.
We’re real people behind this business, and we want receiving your Salt Coast to feel just as good as using it.
