Refund policy

Changed your mind?

We hope you love your Salt Coast, but because skincare is a personal-use product, we don’t accept returns, refunds or exchanges for change of mind.

Every product leaves us heat sealed for hygiene and product integrity, and once it’s left our hands, we can’t put it back into stock, even if the seal is still intact.

But if something’s not right, we want to know.

We stand behind what we make.

If your order arrives damaged, you’ve received the wrong product, or there’s something genuinely wrong with the product itself, please reach out to us.

Send us your order number, a photo and a quick note about what’s happened and we’ll take care of it.

We’re a small business run by real people, and we want you to feel good about ordering from us. If we’ve got something wrong, we’ll make it right.

How to Request a Refund

1. Email info@usesaltcoast.com with subject: Refund Request [Your Order Number]
2. Include your order number and a brief note on your experience
3. We aim to respond within 2 business days (AEST)
4. Approved refunds are processed within 5–7 business days to your original payment method

A little note on skin

No two faces are exactly the same. We recommend checking the ingredient list before ordering and patch testing before first use, especially if you know your skin is sensitive.

An individual sensitivity or a product simply not being the right fit for your skin isn’t considered a change in the quality of the product, but if you’re ever concerned that something isn’t as it should be, talk to us. We’d much rather hear from you.

Nothing in this policy limits your rights under Australian Consumer Law.

 

Contact

Email: info@usesaltcoast.com
We’re real people and we respond fast, within 1–2 business days (AEST, Monday–Friday).